At Lumicurve, we take immense pride in the quality and craftsmanship of our handcrafted press-on nails. As each set is carefully made to ensure perfection, please note that we do not accept returns or exchanges for any change-of-mind or preference-related reasons. We encourage you to carefully review our product descriptions, detailed images, and size guides before completing your purchase.
Damaged Items: While we take every precaution to ensure your nails arrive in perfect condition, we understand that occasionally, unforeseen circumstances during shipping may result in damage. Should this occur, we are here to assist you promptly.
If you receive a damaged set of nails, please contact our customer service team within 7 days of receiving your order. Kindly provide clear photographs of the damaged items, along with your order number, and we will assess the situation. If your claim is valid, we will issue a refund or replacement for the damaged nails.
How to Initiate a Refund: To start the refund process, please reach out to us via our customer support channels or email at support@lumicurve.com. Include your order number, contact information, and a brief description of the issue. Our team will guide you through the necessary steps to ensure a smooth refund process.
We value your understanding that each set of nails is handmade, making every piece unique with slight variations. We strive for the highest quality and take extra care in our packaging to minimize any risks.
For any further questions or concerns regarding our return and exchange policy, or if you need assistance with the refund process, don't hesitate to reach out to our customer service team. We are dedicated to ensuring you have a delightful experience with Lumicurve.